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Subject: RE: 2nd Request for alert information - case 4787
Date: Thu, 10 May 2007 09:40:57 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E03A8DDEC@onstor-exch02.onstor.net>
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Thread-Topic: 2nd Request for alert information - case 4787
Thread-Index: Acd1SYS0aMNb3uZsS+K8Fo/Lmr9OGwczp7DgACbw7NAAG32NAA==
From: "Dennis Arellano" <dennis.arellano@onstor.com>
To: "Caeli Collins" <caeli.collins@onstor.com>,
	"Alan Cooke \(Glasshouse\)" <acooke@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>
Cc: "Frontline Support" <support@cc.onstor.com>

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These events are listed in the CR. Are these what you are looking for?

=20

Node failures or resets

Card failures or resets

CPU failures or resets

Volume failures or volume space violations

IP interface failures or resets

Port failures or resets

Network file server (NFS) file access protocol failures, resets, or
violations

Route flaps, resets, or losses

Quota usage violations

=20

Dennis

=20

________________________________

From: Caeli Collins=20
Sent: Wednesday, May 09, 2007 8:33 PM
To: Alan Cooke (Glasshouse); dl-cstech
Cc: Frontline Support
Subject: RE: 2nd Request for alert information - case 4787

=20

The SAG doesn't list the events that autosupport triggers on.  Do we
have a list anywhere?

=20

Caeli=20

=20

=20

________________________________

From: Alan Cooke (Glasshouse)=20
Sent: Wednesday, May 09, 2007 2:03 AM
To: dl-cstech
Cc: Frontline Support
Subject: 2nd Request for alert information - case 4787

Hi All,

=20

I'm a bit stuck here - do we have this kind of information available?

There must be a list somewhere. Maybe not the priority settings but the
list of triggers for alarms.

=20

If there is not this info available should I just tell the customer
there is not or escalate the problem to engineering?

=20

Thanks ... Alan.

________________________________

From: Alan Cooke [mailto:acooke@css.glasshouse.com]=20
Sent: 02 April 2007 18:08
To: 'dl-cstech'
Subject: Request for alert information - case 4787

=20

Hi All,

Have a customer asking for system alert info in case 4787


"We would like to get a list of all alerts that can be generated when
the device alarms home and a bonus would be to grade them as to priority
low med and high"

=20

I have previously given them the Assist site link to the system admin
guide and pointed them towards the EMRS pages.

I have also pointed them towards the MRTG and MIB info on the Assist
site.

I have done a search in the Onstor wiki pages and come up with nothing
that appears relevant.

Do we have this kind of information available?

=20

It sounds like they want to make their own alert system.

=20

Thanks ... Alan.


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<div class=3DSection1>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>These events are listed in the CR. =
Are
these what you are looking for?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Node failures =
or resets<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Card failures =
or resets<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>CPU failures =
or resets<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Volume =
failures or volume
space violations<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>IP interface =
failures or
resets<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Port failures =
or resets<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Network file =
server (NFS)
file access protocol failures, resets, or =
violations<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Route flaps, =
resets, or
losses<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
6.0pt;margin-left:.25in;text-indent:-.25in;text-autospace:none'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>Quota usage =
violations<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Dennis<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Caeli =
Collins <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, May 09, =
2007 8:33
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> Alan Cooke =
(Glasshouse);
dl-cstech<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Frontline Support<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: 2nd Request =
for alert
information - case 4787</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>The SAG doesn't list the events =
that
autosupport triggers on.&nbsp; Do we have a list =
anywhere?</span></font><o:p></o:p></p>

<div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

</div>

<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><!-- Converted from =
text/rtf format -->Caeli</span></font>
<o:p></o:p></p>

<div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'> Alan
Cooke (Glasshouse) <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, May 09, =
2007 2:03
AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> dl-cstech<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Frontline Support<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> 2nd Request for =
alert
information - case 4787</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hi =
All,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I&#8217;m a bit stuck here &#8211; =
do we
have this kind of information available?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>There must be a list somewhere. =
Maybe not
the priority settings but the list of triggers for =
alarms.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>If there is not this info available =
should
I just tell the customer there is not or escalate the problem to =
engineering?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Thanks &#8230; =
Alan.<o:p></o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Alan =
Cooke
[mailto:<st1:PersonName =
w:st=3D"on">acooke@css.glasshouse.com</st1:PersonName>] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> 02 April 2007 =
18:08<br>
<b><span style=3D'font-weight:bold'>To:</span></b> 'dl-cstech'<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Request for =
alert
information - case 4787</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'>Hi All,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'>Have a customer asking for system alert info =
in case
4787<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><br>
&#8221;We would like to get a list of all alerts that can be generated =
when the
device alarms home and a bonus would be to grade them as to priority low =
med
and high&#8221;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>I have previously given them the Assist site =
link to
the system admin guide and pointed them towards the EMRS =
pages.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>I have also pointed them towards the MRTG and =
MIB info
on the Assist site.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>I have done a search in the Onstor wiki pages =
and come
up with nothing that appears relevant.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>Do we have this kind of information =
available?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>It sounds like they want to make their own =
alert
system.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>Thanks &#8230; Alan.</span></font><font =
size=3D2
face=3DArial><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>

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